At Kalavesh, your satisfaction is our priority. While each product is carefully checked before shipping, we understand that sometimes things may not go as planned. Here’s how we handle returns and replacements:

Return & Replacement Policy

We accept return/replacement requests only under the following conditions:

1. Damaged or Defective Product

If you receive a damaged or defective item, contact us within 24 hours of delivery.

✔ Product must be unused and in original packaging

✔ All tags/accessories must be intact

✔ An unboxing video is mandatory (continuous, no edits)

2. Product Mismatch

Received the wrong product? Notify us within 24 hours.

✔ Share an unboxing video or clear images

✔ Product must be unused, with original packaging

Note: Slight color variations due to screen settings are not considered valid for returns or refunds.

3. Size Mismatch (Replacement Only)

If the size doesn’t fit, contact us within 24 hours of delivery.

✔ Product must be unused and in original condition

✔ Only replacement is allowed (no refunds/exchanges)

✔ Return shipping is free, only forward shipping applies

We recommend checking the size chart carefully before ordering.

Refund Policy

Refunds are applicable only:

• If product is defective or wrong

• After we receive the product and it passes quality checks

• You must submit valid proof (video/photos)

• Refund timeline: Within 10 business days of approval

• Refunds are not applicable after 10 days of delivery or without valid proof.

Cancellation Policy

You may cancel your order before it is dispatched by contacting us via:

Email: helpkalavesh@gmail.com

WhatsApp: 7528000345

Once an order is shipped, it cannot be cancelled.

Free Reverse Pickup

We offer free reverse pickup for eligible returns and replacements.

No additional charges for pickup, we make it hassle-free for you.

Working Hours

Mon to Sat: 10 AM – 6 PM

Still need help?

Message us on WhatsApp 7528000345 or email helpkalavesh@gmail.com, we’re here to make it right.